Customer Center Login Changes
As an Alpha Analytical customer, we know that you rely on Alpha’s Customer Center to download reports and EDD files via ADEx, generate reports via DataMerger, access our sampling guides, and a variety of other information. In an effort to improve your experience in a more secure environment, we are making improvements to the Customer Center platform. These improvements will incorporate a new, more secure login.
What is changing?
Beginning on Monday, February 17, all users must have their own individual login credentials.
Why is it changing?
The new login system will ensure that your data is safe and available to only those people that are approved by your company administrator. In addition, this new login procedure will allow us to provide an enhanced Customer Center experience in the near future, with more custom features for you and your team.
How will it work?
- A primary point of contact at your company will provide a list of users requiring access to Customer Center using this spreadsheet.
- This list of employees will be added to our database.
- Each of the authorized users you have identified will receive an email from Alpha Analytical Customer Center () with instructions on setting up a password for their new individual username.
- Beginning on Monday, February 17, users will be required to use their new individual username and password to access Customer Center.
Why are we asking?
The process of switching from a global based login to a single user-based login platform is a significant undertaking. By asking you to provide a list of authorized users, we can streamline the vetting process to be certain that we are granting access to your company's data to only individuals you have authorized. In providing this information, we will be able to pre-load the system so that when a user logs in for the first time on the new platform, they will be immediately recognized and no further information will be required. This will ensure uninterrupted access to your data.
Frequently Asked Questions
How can we prepare our employees for this change?
Alpha Analytical has drafted a sample email which can be shared with employees to help with the transition.
______________________
Dear Employee,
Beginning on Monday, February 17, Alpha Analytical will be changing the way you access their Customer Center. In order to have uninterrupted access to the portal, you are required to set up an individual login using your email address and your own private password. We have provided Alpha with your email address. In the coming weeks, please watch your inbox for an email from Alpha Analytical Customer Center () with instructions on how to set up your account. Once you have chosen your password, you will receive a confirmation message.
This new account will become active on Monday, February 17. All registered users will receive a reminder of the Go Live date a few days prior to the change. To learn more about this change, visit Alpha’s User Login Information site.
As your primary point of contact during this transition, please contact me if you should have questions or concerns.
_________________________
What date will the new login procedure be live?
We are planning to launch the new login system on Monday, February 17. All registered users will be notified of the exact date via email several days before the change takes place.
What happens if I don’t set up my password immediately when I receive the email?
The link in the email will expire in one hour. If your link has expired, you will be able to request new link with button click and new link will be sent immediately to you.
What happens if I don’t set up a new account?
After Monday, February 17, the previous username/password will no longer provide access. You must set up an individual user account in order to use Alpha’s Customer Center on or after Monday, February 17.
What if I need to add more users?
If you need to add more users, send a list of names and email addresses to using this form. Users will receive email invitations to set up a password between February 3 and February 14. For all requests received after February 17, users will receive email invitations within 2-3 business days.
What happens if a user forgets their password?
Users can use the “Reset/Forgot Password” link, which will be available in Customer Center login section beginning on Monday, February 17.
What happens if I don’t log in to the account for a few months?
Your account will remain active for up to 6 months without logging in. After 6 months, access to your account will require password reset.
How do I revoke access for someone?
Following the new login procedure implementation, removal of access for specific individual users must be performed by Alpha. Please send an email to to request removal of individual user access. As part of future Customer Center enhancements, customer administrators will be able to revoke access from their own control panel.
What are the functions of the Administrator? Will they be setting the permissions for who gets to see what data or will the individual user set those permissions?
The Administrator will be responsible for access. They will initially identify all users who need access and they will be able to request new user access or request revocation of existing users via a platform within the Customer Center dashboard. During this initial release, all users will have access to all data, which is consistent with how data is currently viewed within Customer Center.
Will it be the administrator's job to tell Alpha when a person leaves (and Alpha will delete them) or will the administrator have to delete that user?
During the initial release, the Administrator will be responsible for access and will be able to request revocation of user access via a platform within the Customer Center dashboard.
How will Alpha set or allow permissions to users to access files/data? Currently, if you have the login credentials for the company or the office, or the project-specific account, then that person can see the data. It appears you are changing this? What are the new levels of access?
The changes to user credentials will not affect user access to data/files within Customer Center. Although users will have new login credentials, their data access will remain the same.
How will these permissions be managed going forward? What are the levels of access?
- Company-wide access
- Office-wide access
- Only have access to projects with their name on it.
During the initial release, there will be no changes to user access. Users will have access to data for the accounts associated with their company. Client Administrator will identify all users requiring access.
Currently data files are stored within “ADEX accounts” that are set up by Alpha to store company, office and project-specific data files and these are defined to allow access using a certain set of login credentials. When we move to individual login credentials, will these “ADEX accounts” still be the same going forward?
Yes. During this initial release, all data access will remain the same.
If a person is given access to all files for the company does that mean they will receive all the emails that go along with that project like login receipts, invoices, etc.?
Email notifications associated with each job and/or project will remain the same. These notifications are defined per job or project and their distribution will not change.
Who do I contact for help?
Contact your company’s primary point of contact, Alpha Project Manager or Alpha Sales Manager for assistance.
